At Oracle OpenWorld next week, a few of our marquee customers will participate in a panel entitled “Improving Customer Service with a Well-Executed Knowledge Management Strategy.” Sponsored by Oracle and InQuira, this discussion will focus on effective knowledge management strategies, and the tangible benefits companies can reap from knowledge management deployments in the form of cost savings and enhanced customer satisfaction. Panelists will include Farmers Insurance, Lexmark, and Blue Coat Systems—all of whom are leveraging the power of fully integrated Siebel and InQuira applications.
If you’re attending Oracle OpenWorld, please join us to learn more about what our customers have to say about deploying our knowledge management solution. Also, please be sure to stop by our booth, #535, to hear more about what we’re doing.
Session Details–“Improving Customer Service with a Well-Executed Knowledge Management Strategy ”
When:
- Wednesday, October 14th, 11:30 am – 12:30 pm PT
Where:
- Moscone West L3, Room 3018
Who:
- Dwight Hoskins, Farmers Insurance
- David Kay, DB Kay & Associates
- Michael LaStella, Blue Coat Systems
- Charlie Rittenberry, Lexmark
- Michael Salerno, Oracle
